Arran Action Care Ltd

1. To ensure best practice in medication management, the provider should ensure consistent use of Medication Administration Record (MAR) sheets and robust documentation protocols. This should include, but is not limited to, regular checks of MAR sheets and ensuring all medication administration is recorded accurately and promptly. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: 'Any treatment or intervention that I experience is safe and effective' (HSCS 1.24).

1. To support people experiencing consistently safe and good quality care that enables them to experience good outcomes, the provider should implement effective quality assurance systems and improvement plans. This should include, but is not limited to, ensuring that the pace of implementing improvements reflects the urgency of the problem. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which states that: 'I benefit from a culture of continuous improvement, with the organisation having robust and transparent quality assurance processes (HSCS 4.19).

1. To ensure continuity of care, the provider should develop and implement staffing contingency plans and consider expanding the team to ensure resilience. This should include, but is not limited to, having a documented plan for covering staff absence and ensuring there are enough staff with the right skills to meet people's needs. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: 'My needs are met by the right number of people' (HSCS 3.15).

1. To ensure care planning is outcome-focused, the provider should implement regular care plan evaluations and evaluative reviews. This should include, but is not limited to, involving people and relevant professionals in reviewing whether care plans are achieving the intended outcomes and making changes where needed. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: 'My personal plan is right for me because it sets out how my needs will be met, as well as my wishes and choices' (HSCS 1.15).