Redwood House

1. In order that people experience good outcomes and quality of life, the service provider should ensure people are supported to spend their time in ways that are meaningful and meet their social and psychological needs. The provider should also consider the need to promote mobility and independence. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: 'I can choose to have an active life and participate in a range of recreational, social, creative, physical and learning activities every day, both indoors and outdoors' (HSCS 1.25) and 'If I live in a care home, I can use a private garden' (HSCS 5.23).

1. To support a culture of responsive and continuous improvement, which meets the health and wellbeing needs of supported people, the provider should ensure that effective quality assurance systems are in place and result in consistent good standards of care and support for people living in the home. This is to ensure that care and support is consistent with Health and Social Care Standards (HSCS) which state that: 'I benefit from a culture of continuous improvement, with the organisation having robust and transparent quality assurance processes' (HSCS 4.19). This area for improvement was made on 23 January 2025 and restated at this inspection, dated 14 October 2025.

1. For people to experience high quality facilities including outdoor space, the provider should continue with planned improvements. Where the provider has assessed specific improvements as not currently feasible, they should provide evidence of how risks are mitigated and implications for staffing addressed. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) standard 5 'I experience a high-quality environment.' This area for improvement was made on 23 January 2025 and restated at this inspection, dated 14 October 2025.

1. The service provider should ensure that supporting care documentation, including charts and daily records, are accurately completed and used to monitor and evaluate care. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: 'My future care and support needs are anticipated as part of my assessment' (HSCS 1.14); and 'I am protected from harm because people are alert and respond to signs of significant deterioration in my health and wellbeing, that I may be unhappy or may be at risk of harm' (HSCS 3.21).