Source · Care Inspectorate

Poynder Apartments

Provider Eildon Housing Association Ltd Type Housing Support Service Location Kelso Last graded 30 Oct 2025

Recorded Key Question grade range: 4 — Good  View on Care Inspectorate

Key Question scores

Six-point scale
Support and wellbeing
4
Care and support planning
4
Setting
—
Staff team
4
Leadership
4
Care, play and learning
—

Requirements & recommendations

0 requirements · 1 recommendation

Verbatim text from the Care Inspectorate datastore. Requirements cite a specific regulation and deadline; recommendations are good-practice guidance against the Health and Social Care Standards.

Visit: 22 October 2025
Recommendation 1

1. To ensure people receive PRN (as required) medication safely and confidently, the providers should implement clear, informative protocols. These should include, but are not limited to: a) Define specific signs and symptoms that indicate when PRN medication may be needed including individualised behavioural or physical cues that staff should look for. b) Outline thresholds or conditions under which PRN should or should not be administered. c) Record the effectiveness of the PRN medication after administration, noting any side effects or adverse reactions. d) Reflect any changes to prescribed medications in both MAR charts and individual care plans without delay. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state: “I experience high quality care and support because people have the necessary information and resources.” (HSCS 4.27)

Registry facts

Service no: CS2023000407
Provider no: SP2003001963
Ownership: Voluntary or Not for Profit
Registered: 5 December 2023
Council area: Scottish Borders
Health board: Borders
Integration authority: Scottish Borders
Risk band: MEDIUM

Complaints upheld

2024/25: 2