Inifinite24
Recorded Key Question grade range: 3–4 — Adequate View on Care Inspectorate
Key Question scores
Requirements & recommendations
1. By 1 May 2026, the provider must ensure that people can be confident that standards of good practice are adhered to and drives change and improvement where necessary. To do this the provider must, as a minimum: a) develop a quality framework which provides assurance and governance; b) ensure that quality assurance checks and audits are consistently completed; c) where areas for improvement are identified, develop an action plan; and d) evaluate audit completion and outcomes. This is to comply with Regulation 4(1)(a) (Welfare of users) of the Social Care and Social Work Improvement Scotland (Requirements for Care Services) Regulations 2011 (SSI 2011/210). This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS)
1. To promote safe practice with medication support, the provider should ensure that people can be confident they receive support in accordance with their individual assessed care needs. This should include, but not be limited to: a) ensuring that staff are suitably trained in best practice for medication support; b) service polices are reviewed and clear; c) personal plans detail assessed support needs in relation to medication; and d) completing audits, and any necessary follow up, of medication administration. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: 'If I need help with medication, I am able to have as much control as possible' (HSCS 2.23); and 'I experience high quality care and support based on relevant evidence, guidance, and best practice' (HSCS 4.11).
1. To promote good standards of practice, the provider should ensure that people can be confident that staff have been recruited safely. This should include, but not be limited to, following safer recruitment guidance, ensuring that staff do not commence employment until all pre-employment checks, including appropriate references, are completed. The service should also record recruitment decisions, including completion of individualised risk assessments where appropriate. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: 'I am confident that people who support and care for me have been appropriately and safely recruited' (HSCS 4.24).
2. To promote good standards of practice, the provider should ensure that all staff are appropriately trained for their role. This should include, but not be limited to: a) ensuring staff have completed induction and refresher training covering all key areas of care delivery practice before delivering care to people; b) verified the content of training provided by external agencies; and c) ensuring that staff are supported to meet and maintain their conditions of registration and the requirement for continuous professional learning and development. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: 'I have confidence in people because they are trained, competent and skilled, are able to reflect on their practice, and follow their professional a1. To improve the quality of information for staff, the provider should ensure that personal plans and risk assessments are individualised and reviewed regularly. This should include, but not be limited to, reflecting people's personalities, backgrounds, preferences, and wishes. Risk assessments should encompass all risks that are present for people and contain details of how to support, minimise, and manage areas of risk. They should be reviewed on a six-monthly basis or more frequently as people's needs change. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: 'My personal plan (sometimes referred to as a care plan) is right for me because it sets out how my needs will be met as well as my wishes and choices' (HSCS 1.15).