Clinical 24 Staffing Ltd

1. To ensure that people feel fully involved in deciding what is right for them, the manager should ensure that people are involved in choosing the staff who will provide their care and support. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: ‘I know who provides my care and support on a day-to-day basis and what they are expected to do. If possible, I can have a say on who provides my care and support’ (HSCS 3.11); and ‘If possible, I can visit services and meet people who would provide my care and support before deciding if it is right for me’ (HSCS 4.5).

1. To ensure that the service is operating effectively, the manager should ensure that they use robust quality assurance and improvement processes. This should include, but is not limited to: a) seeking and collating regular feedback from staff and people they support, and demonstrating any learning or improvements made as a result b) continuing to develop an improvement plan, which includes set timeframes for review and clearly identifies and measures improvements to the service and outcomes for people they support c) developing a self-evaluation, which demonstrates what the care at home service does well and what they could do better d) supporting staff to maintain their training and achieve relevant qualifications e) carrying out regular and robust staff spot checks and supervisions f) submitting relevant notifications to the Care Inspectorate, within the required timescale. This is to ensure that care and support is consistent with the Health and Social Care Standards (H1. In order to ensure that people have personal plans and care records that contain all relevant and up to date information, the provider and manager should ensure that: a) appropriate information regarding people’s risks and legal powers, including Power of Attorney is reflected b) all care records contain consistent details c) people are involved in six-monthly reviews of their care and this is reflected in their personal plan d) all medication practice and recording follows best practice e) daily notes are routinely reviewed and quality assured f) people are able to access their personal plan and information related to their care and support. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: ‘My personal plan (sometimes referred to as a care plan) is right for me because it sets out how my needs will be met, as well as my wishes and choices’ (HSCS 1.15); ‘My care and support meets