Carluke Dignity Care

1. The provider should ensure staff consistently arrive promptly at agreed times and deliver the full duration of planned support, maintaining reliability and meeting the care schedules agreed with people supported. This is to ensure care and support is consistent with Health and Social Care Standards (HSCS) which states: 'My care and support meets my needs and is right for me (HSCS 1.19).

2. The provider should strengthen the communication skills of overseas staff by improving language clarity and providing targeted language development support. In addition, a more structured cultural induction process is needed to promote mutual understanding, reduce misunderstandings, and ensure effective care and support. This is to ensure care and support is consistent with Health and Social Care Standards (HSCS) which states: 'My care and support meets my needs and is right for me (HSCS 1.19).

1. The provider should ensure that audit actions are more clearly evidenced, with outcomes recorded and actions formally signed off on completion. Staff competency checks should be fully documented and include, in each case, an assessment of moving and assisting practice to ensure staff competence is consistently assured. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: 'I benefit from a culture of continuous improvement, with the organisation having robust and transparent quality assurance processes (HSCS 4.19).