Acoup Domiciliary Care Agency
Recorded Key Question grade range: 3–4 — Adequate View on Care Inspectorate
Key Question scores
Requirements & recommendations
1. In order to ensure staff are able to discuss and develop their work practice, and to support wellbeing, staff should have regular 1:1 supervision in line with the provider's policy, with written records kept of discussion and actions agreed. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: 'I have confidence in people because they are trained, competent and skilled, are able to reflect on their practice and follow their professional and organisational codes' (HSCS 3.14).
1. By 5 January 2026, the provider must ensure that the service has a registered manager who is appropriately registered with a professional body. This is to comply with Regulation 7 (Fitness of managers) of The Social Care and Social Work Improvement Scotland (Requirements for Care Services) Regulations 2011 (SSI 2011/210). This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: 'I use a service and organisation that are well led and managed' (HSCS 4.23).
2. By 5 January 2026, the provider must ensure that there is sufficient management oversight of the service and that quality assurance policies and procedures are implemented to support people's health, welfare and safety. To do this, the provider must, at a minimum: a) Develop and implement regular and robust quality assurance processes. b) Analyse the results of quality assurance to establish areas for improvement. c) Conduct a full self-evaluation, using a range of evidence sources, and implement an improvement plan in consultation with people receiving a service, their representatives (where appropriate) and staff. d) Keep detailed records of all quality assurance activity. This is to comply with Regulation 4(1)(a) (Welfare of users) of the Social Care and Social Work Improvement Scotland (Requirements for Care Services) Regulations 2011 (SSI 2011/210). This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) wh1. By 5 January 2026, the provider must ensure their practices and procedures support safe and effective recruitment to keep people safe and promote positive health and wellbeing outcomes. To do this, the provider must: a) Ensure practices and procedures comply with the 'National Safer Recruitment Through Better Recruitment' guidance and organisational policy. b) Ensure staff and managers achieve and maintain their professional registration with the Scottish Social Services Council (SSSC) in line with legislative timescales and conditions. c) Ensure accurate, detailed, and complete records are maintained. This is to comply with Regulation 9 (Fitness of employees) of The Social Care and Social Work Improvement Scotland (Requirements for Care Services) Regulations 2011 (SSI 2011/210). This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: 'I am confident that people who support and care fo2. By 5 January 2026, to promote the safety and wellbeing of people, the provider must ensure that all staff and managers receive training and development opportunities to enable them to be competent in their roles. To do this, the provider must, at a minimum: a) Conduct a training needs analysis to identify the mandatory training required by staff and managers. b) Ensure mandatory training is completed and refreshed regularly, with opportunities for further learning and development. c) Implement regular observations of staff practice. d) Develop a policy on staff supervision and appraisal. e) Provide ongoing support, regular supervision, and appraisal, with opportunities for staff to reflect on their practice, development, and wellbeing. f) Develop and maintain detailed records of the above. This is in order to comply with section 8(1)(a) of the Health and Care (Staffing) (Scotland) Act 2019 and Regulation 4(1)(a) (Welfare of users) of The S1. By 5 January 2026, to meet people's care and support needs effectively, the provider must ensure that care planning, risk assessment and review processes are robust and detailed. To do this, the provider must, at a minimum: a) Review the content of personal plans and risk assessments to ensure they accurately reflect all health and wellbeing needs, and contain detailed and clear information about how people want to be supported. b) Schedule, conduct and record care plan reviews at least every six months. c) Involve people, their families (where appropriate) and involved professionals in review processes and maintain accurate records of their involvement. d) Ensure personal plans and review documents are available to people, their families (where appropriate) and staff. This is to comply with Regulation 5(1) and (2) (Personal plans) of The Social Care and Social Work Improvement Scotland (Requirements for Care Services) Regulations 2011 (SSI 2011/210).
1. To support people's health and wellbeing, the service should improve the quality of all documentation, including but not limited to health monitoring charts, medication support and daily recordings. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: 'Any treatment or intervention that I experience is safe and effective' (HSCS 1.24).