Kelvin Care

1. To ensure that people continue to receive a high-quality service, the provider should regularly carry out a comprehensive self-evaluation. This process should incorporate feedback from people using the service as well as staff, and be used to inform a more robust and actionable service improvement plan. The self-evaluation should consider the effectiveness of processes that support quality assurance, such as tracking of people’s reviews, staff supervision, and the timely updating of personal plans. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: 'I use a service and organisation that are well led and managed.' (HSCS 4.23).