Double Crown Healthcare Ltd (Home Care at Home)

1. To drive continuous improvement in the service, the provider should develop a robust quality assurance schedule which clearly outlines key roles and responsibilities. The schedule should include, but not be limited to, regular audits of medication practice, health monitoring, personal planning, daily recording, accidents, incidents, and complaints. Audits should include clear action plans, based on SMART principles (Specific, Measurable, Achievable, Relevant, Time-bound), to ensure appropriate action is taken and recorded where improvements are required. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS), which state that: 'I benefit from a culture of continuous improvement, with the organisation having robust and transparent quality assurance processes'. (HSCS 4.19).