Care Me Ltd
Recorded Key Question grade range: 4 — Good View on Care Inspectorate
Key Question scores
Requirements & recommendations
1. By 10 December 2025, to ensure that people’s care and support needs are met effectively, the provider must ensure staff knowledge, competency and development needs are met well. To do this, the provider must, at a minimum: a) provide ongoing support, regular supervision and appraisal opportunities for all staff, to reflect on their practice and wellbeing with detailed records kept b) ensure all staff have the appropriate knowledge and skills for their role This is in order to comply with section 7(1)(a) of the Health and Care (Staffing) (Scotland) Act 2019. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) 3.14 which states, “I have confidence in people because they are trained, competent and skilled, are able to reflect on their practice and follow their professional and organisational codes”.
1. By 10 December 2025, the provider must ensure that information within personal plans contains relevant information on the health, wellbeing and safety needs of the person, to ensure people receive the appropriate care and support. To do this, the provider must, as a minimum: a) ensure that all information is accurate within personal plans b) ensure people and their representatives agree with the content of personal plans c) formally review personal plans at least every 6 months d) ensure all information related to people’s care and support is easily accessible for staff e) ensure personal plan audits are implemented and regularly completed, ensure actions are implemented. This is to comply with Regulation 45(2)(b)(ii)(iii) of The Social Care and Social Work Improvement Scotland (Requirements for Care Services) Regulations 2011 (SSI 2011/210). This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS), 1.15 which states, “M
1. To ensure the health, wellbeing and safety of people, the provider should ensure the appropriate use of standards, quality frameworks and codes of practice are used to evaluated staff practice. This should include but not be limited to, developing and implementing regular quality assurance audits and establishing dynamic improvement processes. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) 3.14 which states, “I have confidence in people because they are trained, competent and skilled, are able to reflect on their practice and follow their professional and organisational codes”.
2. To ensure the health, wellbeing and safety of people, the provider should ensure that quality assurance and improvement influence positive outcomes for people. This should include but not be limited to, developing and implementing regular quality assurance audits and establishing dynamic improvement processes. This is to ensure that care and support is consistent with the Health and Social Care Standard (HSCS) 4.19 which state that, “I benefit from a culture of continuous improvement, with the organisation having robust and transparent quality assurance processes”.
3. To assure people that the provider is promoting their safety and protection, the provider should ensure that all notifiable incidents are reported to the Care Inspectorate within the stated timescales. This should include but is not limited to updating and cascading information on notification reporting guidance to all appropriate staff in the service. Also reporting all notifications to appropriate organisations it works with, following agreed guidance. This is to ensure care and support is consistent with the Health and Social Care Standards (HSCS) 4.18 which state; ‘I benefit from organisations working together and sharing information about me promptly where appropriate, and I understand how my privacy and confidentiality are respected.
1. To ensure the health and wellbeing of people, the provider should ensure that information about the person’s care and support are shared with other staff. This should include but not be limited to ensuring that all staff are formally recording detailed care and support completed for each person, and that documentation is available for all staff to access. This is to ensure that care and support is consistent with the Health and Social Care Standard (HSCS), which states; 4.27 “I experience high quality care and support because people have the necessary information and resources”.
1. To ensure that people’s rights are maintained and respected the provider should ensure that any legal powers to make decisions for people being supported, should be clearly stated within the person’s personal plan. This should include but not be limited to ensuring that all staff are aware of legal authority held for each person, and that documentation is available for all staff to access. This is to ensure that care and support is consistent with the Health and Social Care Standard (HSCS) 4.1, which states “My human rights are central to the organisations that support and care for me” and (HSCS) 2.3, which states “I am supported to understand and uphold my rights”.