Walton House Care Home
Recorded Key Question grade range: 3–4 — Adequate View on Care Inspectorate
Key Question scores
Requirements & recommendations
1. The provider should ensure that they have a comprehensive overview of staff training needs, completion of training, staff supervision sessions, observations of practice and competency checks. This overview should enable a formal plan to be made in order to schedule and meet future needs.
This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: 'I have confidence in people because they are trained, competent and skilled, are able to reflect on their practice and follow their professional and organisational codes' (HSCS 3.14).
1. By 14 July 2025 the provider must make proper provision for the health, welfare and safety of people using the service. To do this the provider must, at a minimum: a) ensure proper provision of food and fluids throughout both day and night b) ensure that food and fluids are suitable for each individual and reflect their needs and wishes c) ensure that up to date information regarding people’s nutritional needs is available to those involved in food preparation and delivery. This is to comply with Regulation 4(1)(a) of The Social Care and Social Work Improvement Scotland (Requirements for Care Services) Regulations 2011 (SSI 2011/210). This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that 'My needs, as agreed in my personal plan, are fully met, and my wishes and choices are respected.' (HSCS 1.23).2. By 14 July 2025, the provider must protect the health of people living in the service by having effective oversight of clinical risk. To do this, the provider must, at a minimum, implement a system to monitor, and take any necessary action concerning, clinical risks. This should include, but is not limited to: food and fluids, weight loss, choking and stress and distress. This is in order to comply with Regulation 4(1)(a) and 4(2)(b) of The Social Care and Social Work Improvement Scotland (Requirements for Care Services) Regulations 2011 (SSI 2011/210). This is in order to ensure care and support is consistent with Health and Social Care Standards (HSCS) which state that: ‘My care and support meets my needs and is right for me.’ (HSCS 1.19).1. By 14 July 2025 you must ensure that there are robust quality assurance systems in place to ensure that the health, safety and well-being needs of service users are met and they experience positive outcomes. This must include, but is not limited to: a) ensuring appropriate and effective leadership of the service at all times b) implementing accurate and up-to date audits for monitoring and checking the quality of service are in place and ensuring that any areas for improvement identified as a result of an audit are addressed without unnecessary delay c) ensuring a continuous improvement plan evidences that the care and support provided meets the assessed needs of service users and that they experience positive outcomes on an ongoing basis. This is in order to comply with Regulation 4(1)(a) (Welfare of Users), (of The Social Care and Social Work Improvement Scotland (Requirements for Care Services) Regulations 2011 (SSI 2011/210). This is consistent with the2. By 14 July 2025, the provider must ensure they understand their roles and responsibilities in making required notifications to relevant bodies. This must include: a) ensuring appropriate and timely referrals and notifications are made to relevant agencies and individuals. This must include, but not be limited to, adult protection referrals, health and social care partnership, police, and Care Inspectorate b) a clear system to ensure notifications are submitted within timescales, when the registered managed is not present and or during out of hours. This is in order to comply with regulations 4(1)(a)(Welfare of Service Users) and 15(b)(i)(Staffing) of The Social Care and Social Work Improvement Scotland (Requirements for Care Services) Regulations 2011 (SSI 2011/210). This is in order to ensure that care and support is consistent with Health and Social Care Standards (HSCS) which state that: 'I am protected from harm, neglect, abuse, bullying and exploitation by people1. By 14 July 2025, the provider must ensure that service users experience a service with well trained staff. In particular, you must ensure that staff complete all mandatory training and any other relevant training, where it is appropriate to the role performed by the staff member, to meet the assessed care and support needs of service users. This must include, but is not limited to: regular monitoring to demonstrate how the training received is being implemented in practice, taking into account current best practice guidance. This is to comply with regulations 3 and 4(1)(a) of The Social Care and Social Work Improvement Scotland (Requirements for Care Services) Regulations 2011 (SSI 2011/210) and section 7 of the Health and Care (Staffing) (Scotland) Act 2019 (as substituted for regulation 15(a) of The Social Care and Social Work Improvement Scotland (Requirements for Care Services) Regulations 2011, (SSI 2011/210). This is to remain consistent with t
1. The provider should ensure that staff receive regular supervision, appraisal and support to ensure their learning and development needs are assessed, reviewed, and addressed. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which states that: "I have confidence in people because they are trained, competent and skilled, are able to reflect on their practice and follow their professional and organisational codes" (HSCS 3.14).
1. To support people's wellbeing, the provider should ensure systems are in place which identify maintenance and environmental issues and ensure that they are met promptly and are auditable. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which states that 'I experience an environment that is well looked after with clean, tidy and well maintained premises, furnishings and equipment.' (HSCS 5.22).