Mearns View Care Home

1. The provider should ensure that the staff team are supported to keep track of actions that need to be followed up on. This will ensure that people do not miss health appointments and that referrals to health professionals are made when necessary. There should be a process in place which can be checked to ensure it has been completed. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: “I am assessed by a qualified person, who involves other people and professionals as required”. (HSCS 1.13)

2. The provider should ensure that staff at all levels have an appropriate level of understanding of dementia, cognitive impairment and how to support people with stress and distress. This should include, training, coaching and support to ensure that people have good care and support based on good practice. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: “I have confidence in people because they are trained, competent and skilled, are able to reflect on their practice and follow their professional and organisational codes” (HSCS 3.14)

1. The provider should ensure that staff members with leadership responsibilities have the knowledge and understanding they need to carry out the leadership parts of their role effectively. This should include training for leadership as well as internal development of people’s role and responsibilities. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: “I benefit from a culture of continuous improvement, with the organisation having robust and transparent quality assurance processes”. (HSCS 4.19)

1. The provider should support staff members involved in writing and reviewing care plans to understand the importance of writing person-centred care plans and to develop their skills in writing in an outcome focussed, person-centred way. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which states that: "My personal plan (sometimes referred to as a care plan) is right for me because it sets out how my needs will be met, as well as my wishes and choices" (HSCS 1.15).

2. The provider should ensure that staff are aware of their responsibility to keep accurate and up to date records for each person experiencing care and ensure that the electronic system is set up to support good recording of people’s days. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which states that: “My needs, as agreed in my personal plan, are fully met, and my wishes and choices are respected”.(HSCS 1.23)