Craigie House Care Home
Recorded Key Question grade range: 3–4 — Adequate View on Care Inspectorate
Key Question scores
Requirements & recommendations
1. By 23 January 2026, the provider must safeguard and promote people's physical, emotional and psychological health by ensuring people spend their time in ways that are meaningful for them. In order to achieve this, the provider must, at a minimum: a) ensure people's wishes, interests and previous life history are discussed and documented b) use this information to identify and provide opportunities for people to spend their time in ways that are meaningful and purposeful to them c) keep accurate and evaluative records of the impact and outcomes of the support provided d) provide appropriate training, guidance and support for all staff ensuring they understand the importance of meaningful and purposeful engagement and e) ensure staffing levels are sufficient to provide appropriate, person-centred support for people. This is in order to comply with Regulation 3 and Regulation 4(1)(a) of The Social Care and Social Work Improvement Scotland (Requirement for Care Services) Regulations1. By 23 January 2026, the provider must ensure people and staff are kept safe by ensuring staff are appropriately supported and trained. To do this the provider must, at a minimum: a) ensure that staff receive all appropriate training necessary to enable them to carry out the tasks they are to perform b) ensure that staff practice is observed and evaluated c) ensure an ongoing training plan is in place d) ensure supervision sessions with staff are planned and carried out on a regular basis, with appropriate records kept of each sessions. This is to comply with section 8(1)(a) of the Health and Care (Staffing) (Scotland) Act 2019. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: 'I have confidence in people because they are trained, competent and skilled, are able to reflect on their practice and follow their professional and organisational codes.' (HSCS 3.14)
1. To protect people’s health and wellbeing, the provider should ensure that people experience safe and effective support with medication. In order to achieve this the provider should ensure suitably detailed protocols are in place, and adhered to, to inform the consistent and appropriate administration of medication that is prescribed on an 'as required' basis. This is in order to ensure that care and support is consistent with the Health and Social Care Standard (HSCS) which states that: 'Any treatment or intervention that I experience is safe and effective' (HSCS 1.24).1. To protect people's health and safety, the provider should ensure each employee receives instruction and regular training in the emergency and evacuation procedures employed within the premises. This should include participation in a fire drill at least once a year. Instruction, training, and drills relating to fire safety should be recorded and endorsed by the employee's signature. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: 'I have confidence in people because they are trained, competent and skilled, are able to reflect on their practice and follow their professional and organisational codes.' (HSCS 3.14) This is to ensure staff skills and knowledge is consistent with Scottish Government document Fire Safety - existing care homes: practical guidance Chapter 4: Managing Fire Safety.
1. To promote responsive care and ensure that people have the right care at the right time, the service provider should ensure that people have person-centred care plans in place, and reviewed in accordance with the provider's policy and procedures. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: 'My personal plan (sometimes referred to as a care plan) is right for me because it sets out how my needs will be met, as well as my wishes and choices' (HSCS 1.15) , and that: ' 'I am fully involved in developing and reviewing my personal plan, which is always available to me.' (HSCS 2.17)