Wellness Social Care Services Limited
Recorded Key Question grade range: 4–5 — Good View on Care Inspectorate
Key Question scores
Requirements & recommendations
1. By 18 July 2025 the provider must ensure service users’ health, safety and well-being needs are met. In order to achieve this, the provider must ensure that the service is led well and quality assurance for the service is responsive and carried out effectively. This must include but is not limited to: a) ensuring that people's views, suggestions and choices are gathered on a regular basis and that this information is used to improve people's outcomes and experiences; b) informing people and/ or their representatives of the feedback received during quality assurance processes and of the action taken or planned in response; c) appropriate governance and oversight is in place by the provider. This must include audits for monitoring and checking the quality of service which are accurate, up-to-date and ensure that analysis and follow-up leads to any necessary action to achieve improvements or change without delay; and d) submitting notifications to the Care Inspect2. By 18 July 2025 the provider must protect the health, safety and wellbeing of people using the service. This must include but is not limited to: a) reviewing the organisation's complaints policy and procedure; b) ensuring the organisation's complaints policy and procedure are adhered to; c) developing a comprehensive complaints log which will accurately record all concerns, actions taken, and feedback provided; d) ensuring staff have appropriate training and awareness of the provider's complaints policy and procedure; and e) ensuring audits of complaints and complaint handling are carried out on a regular basis and analysed to identify areas for improvement, trends or pattern. This is in order to comply with Regulations 3, sp3. By 18 July 2025 the provider must protect the health, safety and wellbeing of people using the service. In order to achieve this, the provider must, as a minimum: a) ensure local authority adult protection teams and the Care Inspectorate are informed of all adult protection concerns and actions taken to safeguard people using the service; b) notify the Care Inspectorate and appropriate professionals of incidents, accidents and concerns as soon as possible and within the timescales stated in the Care Inspectorate's guidance on records services must keep and notifications they must make; c) provide updates on notifications submitted to the Care Inspectorate as required and available; and d) ensure staff have appropriate training on a regular basis and demonstrate a clear understanding of their duties in line with
1. In order to implement and comply with the Health and Care (Staffing) (Scotland) Act 2019 and improve people's health, safety, wellbeing and outcomes, the provider should take the necessary actions to ensure managers have the necessary knowledge and understanding to support and guide staff. A safer staffing policy and relevant procedures should be developed to support staff's knowledge and understanding and inform their practice. This is to ensure care and support is consistent with the Health and Social Care Standards (HSCS) which state that: 'I experience high quality care and support based on relevant evidence, guidance and best practice.' (HSCS 4.11).
2. In order to support good outcomes for people using the service, the provider should review their supervision policy and procedures. This is with a view to improving staff's access to support and supervision and ensure their knowledge, skills, learning and development and wellbeing. This is to ensure care and support is consistent with the Health and Social Care Standards (HSCS) that state that: 'I have confidence in people because they are trained, competent and skilled, are able to reflect on their practice and follow their professional and organisational codes.' (HSCS 3.14).
1. In order to protect people's health, safety and wellbeing, the provider should develop person specific risk assessments that promote people's health, safety, independence, and outcomes. People should be supported to take positive, life enhancing risks. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: 'I make informed choices and decisions about the risks I take in my daily life and am encouraged to take positive risks which enhance the quality of my life.' (HSCS 2.24).