Lomond View Care Home
Recorded Key Question grade range: 3–4 — Adequate View on Care Inspectorate
Key Question scores
Requirements & recommendations
1. By 20 July 2026, you must ensure that safe practice in relation to the management of medication is in place. To do this, you must, at a minimum: a) ensure that medication is managed in line with the policy of the service. b) ensure that there is effective oversight and management of stock levels. c) ensure that all medication is stored safely and securely at all times. This is in order to comply with Regulation 4(1)(a) of The Social Care and Social Work Improvement Scotland (Requirements for Care Services) Regulations 2011 (SSI 2011/210). This is to ensure care and support is consistent with the Health and Social Care Standards (HSCS) which state that: 'Any treatment or intervention that I experience is safe and effective' (HSCS 1.24).
1. By 20 July 2026, you must ensure that the health, welfare, and safety needs of people receiving care are met in relation to the environment. To do this, you must, at a minimum: - Develop an environmental action plan to evidence the actions which will be taken to address immediate concerns. This action plan should be shared with the Care Inspectorate. - Ensure that there is regular oversight of the environment and processes are in place to address emerging concerns. - Deploy and supervise staff in such a way that ensures the adequate cleanliness of the service at all times. - Ensure that all staff have up to date training in the prevention of infection and fire safety. This is in order to comply with Regulation 4(1)(a) (Welfare of users) and 4(1)(d) (prevention and control of infection) of the Social Care and Social Improvement Scotland (Requirements for Care Services) Regulations 2011 (SSI 2011/210). This is to ensure that care and support is c
1. To promote people's nutritional health, the provider should regularly review the information held about people’s nutritional needs and ensure that it is consistently and accurately documented. Recording and documentation should reflect best practice guidance. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that 'My care and support meets my needs and is right for me' (HSCS 1.19).
2. To support people to have full and meaningful lives, the provider should ensure that they are supported in their wishes and choices throughout the day. All staff should have the skills and knowledge to support meaningful engagement and activity. This is to ensure that care and support is consistent with Health and Social Care Standards (HSCS) which state that: 'I can choose to have an active life and participate in a range of recreational, social, creative, physical and learning activities every day, both indoors and outdoors' (HSCS 1.25) and 'I can maintain and develop my interests, activities and what matters to me in the way that I like' (HSCS 2.22).
1. To support good outcomes for people the provider should ensure staff access training appropriate to their role, their learning needs and the needs of the people living in the service.
This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: ‘I have confidence in people because they are trained, competent and skilled’ (HSCS 3.14).
1. To support care and support that is dynamic and promotes effective care delivery, people’s plans should be subject to regular review. As part of this review process, the service should develop formats to include all aspects of care and support and include feedback from people and their next of kin. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: 'I am fully involved in developing and reviewing my personal plan, which is always available to me' (HSCS 2.17).
1. To support a culture of responsive and outcome focussed practice, the service should, at a minimum:
a) gather people's views, suggestions, and choices on a regular basis to monitor practice and inform improvement planning.
b) carry out regular collaborative reviews to ensure the best possible outcomes for people, as their needs change.
This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that:
‘I am supported to give regular feedback on how I experience my care and support and the organisation uses learning from this to improve’ (HSCS 4.8) and 'I benefit from a culture of continuous improvement, with the organisation having robust and transparent quality assurance processes' (HSCS 4.19).
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1. By 4 November 2025, you must protect the health and welfare of people by ensuring that pain is proactively managed and without delay. To do this, the provider must, at a minimum:
a) develop, implement and regularly review pain assessment tools to ensure signs that people who are in pain are identified and their pain is addressed timeously. b) ensure that ‘as required’ protocols and regular treatments consider all cases where pain can be reasonable assumed. This is in order to comply with Regulations 3, 4,(1)(a) (welfare of users), 5(1), 5(2)(a), 5, (2)(b)(personal plans) and 9, (2)(b) (fitness of employees) of The Social Care and Social Work Improvement Scotland (Requirements for Care Services) Regulations 2011 (SSI 2011/210). This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS), which state that: 'I experience high quality care and support based on relevant evidence, guidance and best practice' (HSCS 4.11).
2. By 4 November 2025, the provider must ensure that people’s health, welfare and safety needs are met, by robust practice that follows best practice guidance.
To do this, the provider must, at a minimum:
a) ensure the management team use regular clinical monitoring systems to ensure the care and treatment being provided is in line with people's needs. b) ensure accurate recording of key information including wound care review and treatment, care handover records and ‘as required’ medication protocols. This is in order to comply with Regulations 3, 4,(1)(a) (welfare of users), 5(1), 5(2)(a), 5, (2)(b)(personal plans) and 9, (2)(b) (fitness of employees) of The Social Care and Social Work Improvement Scotland (Requirements for Care Services) Regulations 2011 (SSI 2011/210). This is to ensure care and support is consistent with the Health and Social Care Standards (HSCS), which state that:
'My personal plan (sometimes referred to as a care plan), is right for me be1. By 4 November 2025, you must ensure that quality assurance systems are being utilised to ensure that the health, safety, and well-being needs of people receiving care are met, and they experience positive outcomes. To do this, the provider must at a minimum: a) Ensure appropriate and effective leadership of the service. b) Implement accurate and up-to date audits for monitoring and checking the quality of the service are in place and ensure that any areas for improvement identified are addressed without delay.
c) Ensure effective clinical oversight is in place to monitor people’s health care needs and ensure that the right care and treatment is in place, at the right times. d) Include feedback from all stakeholders as part of these assurance systems to measure improvement.
This is in order to comply with Regulation 4(1)(a), Regulation 10(2)(a), Regulation 10(2)(b) and Regulation 10(2)(d) of The Social Care and Social Work Improvement Scotland (Requirement
1. To allow for concerns to be addressed, by the right people and without delay, the provider should ensure that staff, visitors, and people living in the service have clear and easily accessible contact information about the leadership team at all levels within the provider group. This is to ensure that care and support is consistent with Health and Social Care Standards (HSCS), which state that: ‘My human rights are central to the organisations that support and care for me’ (HSCS 4.1) and ‘I benefit from a culture of continuous improvement, with the organisation having robust and transparent quality assurance processes’ (HSCS 4.19) .
1. Support staff should have regular opportunities to give feedback and discuss their learning and development needs. The provider should, at a minimum use supervision, team meetings and observations of practice to promote a culture of continuous feedback, development, and support.
This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which states that: ‘I have confidence in people because they are trained, competent and skilled, are able to reflect on their practice and follow their professional and organisational codes’ (HSCS 3.14) and ‘I experience high quality care and support based on relevant evidence, guidance and best practice’ (HSCS 4.11).
1. The provider should ensure that people's views, suggestions, and choices are gathered on a regular basis and used to inform any changes, adaptations or improvements made to the environment. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS), which state that:
'If I live in a care home, I can decide on the decoration, furnishing and layout of my bedroom, including bringing my own furniture and fittings where possible' (HSCS 5.13) and 'I can use an appropriate mix of private and communal areas, including accessible outdoor space, because the premises have been designed or adapted for high quality care and support' (HSCS 5.1).
1. To promote responsive care and make sure that people have the right care at the right time, the provider should ensure its review processes are effective in identifying inaccuracies within care records and evaluate whether the care being provided meets peoples needs, wishes and outcomes. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: 'My personal plan (sometimes referred to as a care plan) is right for me because it sets out how my needs will be met, as well as my wishes and choices' (HSCS 1.15) and 'I benefit from a culture of continuous improvement, with the organisation having robust and transparent quality assurance processes' (HSCS 4.19).