Prestige Nursing and Care - Angus

1. To support people's feelings of safety and security, the provider should ensure that systems and practices are in place to ensure that people are informed in advance of who will be attending at their property to provide care and support. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: 'I know who provides my care on a day-to-day basis and what they are expected to do. If possible, I can have a say on who provides my care and support' (HSCS 3.11); and 'I experience stability in my care and support from people who know my needs, choices, and wishes, even if there are changes in the service' (HSCS 4.15).

2. To improve learning experiences for staff and improve outcomes for people experiencing care, the provider should provide a wider range of learning opportunities for staff to include face-to-face training. This is to ensure that care and support is consistent with the Heath and Social Care Standards (HSCS) which state that: 'I experience high quality care and support based on relevant evidence, guidance, and best practice' (HSCS 4.11); and 'I have confidence in people because they are trained, competent and skilled, are able to reflect on their practice, and follow their professional and organisational codes' (HSCS 3.14).

1. To ensure that people continue to receive care and support that is right for them, the provider should ensure that information from care reviews is detailed, providing a clear description of what was discussed and agreed, and people should receive a copy of the review documentation. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: 'I am fully involved in developing and reviewing my personal plan, which is always available to me' (HSCS 2.17).