Craigie Care Home
Recorded Key Question grade range: 3–5 — Adequate View on Care Inspectorate
Key Question scores
Requirements & recommendations
1. By 13 November 2025, the provider must ensure that medication is managed safely and in line with best practice guidance to protect the health and wellbeing of people experiencing care. To do this, the provider must, at a minimum: a) ensure all prescribed medications are available and administered as directed b) implement protocols for all “as required” and “just in case” medications, including clear guidance on frequency, indications, and individualised usage c) ensure handwritten prescriptions are double-signed and verified d) ensure records include the rationale for administering “as required” medications and document their effectiveness e) provide staff with training on safe medication practices and ensure competency is regularly assessed. This is to comply with Regulation 4(1)(a) of The Social Care and Social Work Improvement Scotland (Requirements for Care Services) Regulations 2011 (SSI 2011/210). This is to ensure that care and support i2. By 4 December 2025, the provider must ensure that people experiencing care have access to varied, nutritious meals and are supported to make informed choices about their diet. To do this, the provider must, at a minimum: a) review and revise the menu to include a wider variety of meals, with increased access to fresh fruit and vegetables b) ensure residents are involved in menu planning and that their preferences are recorded and acted upon c) provide choice at all mealtimes d) ensure staff are trained to support nutritional needs e) implement a system to monitor and audit food provision and mealtime experiences. This is to comply with Regulation 4(1)(a) of The Social Care and Social Work Improvement Scotland (Requirements for Care Services) Regulations 2011 (SSI 2011/210). This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: 'I can choose to have an active life and participate in a range of1. By 4 December 2025, the provider must ensure that there are effective quality assurance systems in place that drive continuous improvement and support positive outcomes for people using the service. To do this, the provider must, at a minimum: a) develop and implement a comprehensive service development and improvement plan that is informed by quality assurance processes, including audits, feedback from people using the service, relatives, staff, and professionals b) ensure that all audits (including medication, environment) are completed regularly, clearly identify actions required, and are followed up with timescales and accountability c) ensure that all stakeholders, including people using the service and their families, are meaningfully involved in the ongoing improvement and development of the service d) ensure that the improvement plan is regularly reviewed and updated to reflect progress and any new areas for development. This is to comply with Regulation1. By 13 November 2025, the provider must ensure that the physical environment supports the health, safety, and wellbeing of people living in the service. To do this, the provider must, at a minimum: a) submit a formal variation to the Care Inspectorate for any proposed changes to the agreed registration conditions b) ensure that the environmental action plan is displayed alongside the registration certificate as highlighted as a condition of registration. This is to comply with Regulation 4(1)(a) of The Social Care and Social Work Improvement Scotland (Requirements for Care Services) Regulations 2011 (SSI 2011/210). This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: 'I experience an environment that is well looked after with clean, tidy and well-maintained premises, furnishings and equipment' (HSCS 5.24).
1. To promote safe and effective care, the provider should ensure that all staff complete mandatory training and have access to condition-specific learning relevant to their roles. This should include, but not be limited to, training in moving and handling, food hygiene, infection control, and medication administration. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: 'I have confidence in people because they are trained, competent and skilled' (HSCS 3.14).1. To support continuous improvement and ensure staff feel valued and well-supported in their roles, the provider should improve the consistency and frequency of staff supervision. This should include ensuring all staff receive regular, meaningful supervision that supports reflection, development, and wellbeing. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: 'I have confidence in people because they are trained, competent and skilled, are able to reflect on their practice and follow their professional and organisational codes' (HSCS 3.14); and ' I experience high quality care and support based on relevant evidence, guidance and best practice' (HSCS 4.11).