Northgate House Care Home

1. To ensure people’s wellbeing and to comply with best practice for managing returned medication the provider should: a) Establish written procedures for identifying, documenting, and returning unused, expired, or discontinued medications to the pharmacy. b) To support audit trails and accountability, log all returned medications with details including the person’s name, medication name, reason for return, and date in real time. c) Provide training for all staff involved in medication handling on the returns medication protocols to ensure their understanding and implementation of the correct procedures. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: "My care and support meets my needs and is right for me" (HSCS 1.19) and "I have confidence in people because they are trained, competent and skilled, are able to reflect on their practice and follow their professional and organisationa1. To ensure focused and better outcomes for people, the service should have in place a continually reviewed service improvement plan. This should be informed by finding from regular quality assurance audits and feedback from people, families and staff. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: "I benefit from a culture of continuous improvement, with the organisation having robust and transparent quality assurance processes." (HSCS 4.19)

2. To ensure the safety and wellbeing of people using the service the provider should undertake a review of recruitment processes to ensure that all staff are recruited in line with safer recruitment standards. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: "I am confident that people who support and care for me have been appropriately and safely recruited". (HSCS 4.24)