Olympia House

1. To promote the health and wellbeing of people using the service, the provider should ensure people’s medications are managed well. To do this, the provider should: a) carry out regular medication counts to ensure prescribed medication is available and, where shortages are identified, ensure timely ordering and appropriate escalation so the person maintains an uninterrupted supply b) implement robust systems for checking in new medication and maintaining accurate stock balances c) ensure where additional medication requires to be stored for people, that stock control arrangements and regular checks must be in place to ensure people have access to their medication at the right time d) establish a process for notifying and investigating missed medication doses and ensure this is consistently followed. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: "I benef2. To support people’s wellbeing and ensure they experience interventions that are safe and effective, if receiving as required medicines, the provider should: a) ensure that as required medicines are administered consistently and in line with assessed need b) ensure that protocols are in place for all as required medicines c) ensure that protocols give clear guidance on when the medicine should be administered, record the rationale for use, the outcome and effect and specify when further action is required d) ensure that protocols are clearly linked to people’s personal plans. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: “Any treatment or intervention that I experience is safe and effective” (HSCS 1.24).

3. To support positive outcomes for people and keep them safe, the provider should ensure people receive consistent support in line with their assessed care needs. To do this the provider should: a) ensure people are supported with oral care as detailed in their personal plan b) ensure people are supported to reposition as detailed in their personal plan c) ensure care records are accurate and there is management oversight of this. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which states that, “My care and support meets my needs and is right for me.” (HSCS 1.19).

1. To support positive outcomes for people, the provider should ensure that all staff follow best practice regarding infection prevention and control and, in particular, the use and safe disposal of personal protective equipment. This is to ensure that care and support is consistent with the Health and Social Care Standards which state that: “I have confidence in people because they are trained, competent and skilled, and able to reflect on their practice and follow their professional and organisational codes” (HSCS 3.14).