Baobab Ubuntu Care Service

1. By 10 December 2025, the provider must ensure that quality assurance policies and procedures are implemented to support people's health, wellbeing and safety. To do this, the provider must: a) Develop and implement regular, robust quality assurance audits. b) Analyse the results of audits to establish areas for improvement. c) Conduct a full self-evaluation, using a range of evidence sources and implement an improvement plan in consultation with people receiving a service, their representatives (where appropriate) and staff. d) Keep detailed records of all quality assurance activity. This is to comply with Regulation 4(1)(a) (Welfare of users) of the Social Care and Social Work Improvement Scotland (Requirements for Care Services) Regulations 2011 (SSI 2011/210). This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: ‘I benefit from a culture of continuous improvement, with the organisation having ro1. By 10 August 2025, the provider must ensure their practices and procedures support safe and effective recruitment to keep people safe and promote positive health and wellbeing outcomes. To do this, the provider must: a) Ensure practices and procedures comply with the National Safer Recruitment Through Better Recruitment guidance and organisational policy. b) Ensure accurate, detailed and complete records are maintained. This is to comply with Regulation 9 (Fitness of employees) of The Social Care and Social Work Improvement Scotland (Requirements for Care Services) Regulations 2011 (SSI 2011/210). This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: 'I am confident that people who support and care for me have been appropriately and safely recruited' (HSCS 4.24).

2. By 10 August 2025, the provider must ensure people's safety, health and wellbeing is protected through effective staff training, development and professional registration. To do this, the provider must: a) Conduct a training needs analysis to identify training required for staff, including induction. b) Ensure staff complete mandatory training in adult support and protection, medication and moving and handling and refresh the training regularly. c) Ensure staff have training specific to individuals they support, for example, but not limited to, autism and learning disability. d) Plan and conduct regular observations of staff practice, including but not limited to, medication, moving and handling and the use of Personal Protective Equipment (PPE). e) Ensure staff achieve and maintain their professional registration with the Scottish Social Services Council (SSSC) in line with legislative timeframes and requirements. f) Develop and maintain detail1. By 10 August 2025, to ensure that people's care and support needs are met effectively, the provider must ensure that care planning, risk assessment and review processes are robust and detailed. To do this, the provider must, at a minimum: a) Schedule, conduct and record care plan reviews at least every six months. b) Conduct, record and review risk assessments according to policy and best practice. c) Involve people, their families (where appropriate) and involved professionals in review processes and maintain accurate records of their involvement. This is to comply with Regulation 5(1) and (2) (Personal plans) of The Social Care and Social Work Improvement Scotland (Requirements for Care Services) Regulations 2011 (SSI 2011/210). This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: 'My personal plan (sometimes referred to as a care plan) i