Edinburgh Homecare T/A Meloosha Homecare Edinburgh

1. By 18 August 2025, the manager must ensure quality assurance systems are used effectively to improve the continuous management of people’s care. This must include, but is not limited to: • Improved management oversight of all aspects of the service, including six month reviews and staff training, and • The use of consistent and cohesive audit processes. This is in order to comply with Regulation 4(1)(a) of The Social Care and Social Work Improvement Scotland (Requirements for Care Services) Regulations 2011 (SSI 2011/210). This is to ensure care and support is consistent with the Health and Social Care Standards (HSCS) which state: ‘I benefit from a culture of continuous improvement, with the organisation having robust and transparent quality assurance processes.’ (HSCS 4.19)

1. By 18 August 2025, to ensure personal planning reflects people’s outcomes and wishes, the manager must ensure support plans contain current, clear and meaningful information which reflects people’s wishes and preferences for future care planning. This is in order to comply with Regulation 4 (1)(a)(Welfare of users) of the Social Care and Social Work Improvement Scotland (Requirements for Care Services) Regulation 2011 (SSI 2011/210). This is to ensure care and support is consistent with the Health and Social Care Standards which state: ‘My future care and support needs are anticipated as part of my assessment’ (HSCS 1.14).