Newhaven House
Recorded Key Question grade range: 4 — Good View on Care Inspectorate
Key Question scores
Requirements & recommendations
1. To ensure young people receive quality care and support, the service should ensure effective management of incidents. This should include meaningful debriefs being recorded with young people and notification of incidents to the Care Inspectorate, in line with regulatory requirements. This is to ensure that care and support is consistent with Health and Social Care Standards (HSCS) which states that, 'I experience high quality care and support based on relevant evidence, guidance and best practice' (HSCS 4.11).
2. To ensure young people are respected and involved in decisions relating to the care, the service should keep a record of requests from young people with a note of the response. This is to ensure that care and support is consistent with Health and Social Care Standards (HSCS) which states that, 'I am actively encouraged to be involved in improving the service I use, in a spirit of genuine partnership' (HSCS 4.7).