West Lothian Housing with Care- (Colinshiel Court and Norvell Lodge)
Recorded Key Question grade range: 3–5 — Adequate View on Care Inspectorate
Key Question scores
Requirements & recommendations
1. By 30 June 2026 the provider must ensure each tenant has an appropriate personal care plan to ensure their health, welfare and safety. To do this the provider must at a minimum: a)ensure care plans are completed robustly detailing how people are to be supported and contain clear guidance for staff. b) where there is a risk identified there is appropriate risk reduction or preventative measures to provide guidance to staff. c) ensure care plans are reviewed and updated when people's needs change. d) ensure six monthly reviews of the service are implemented with personal support plans and risk assessments reviewed to ensure they reflect the person's current needs This is in order to comply with: Regulation 4(1)(a) of The Social Care and Social Work Improvement Scotland (Requirements for Care Services) Regulations 2011 (SSI 2011/210). This is to ensure care and support is consistent with Health
1. To support people's health and wellbeing the provider should ensure tenants receive feedback when they raise issues. This is to ensure care and support is consistent with Health and Social Care Standard (HSCS) which state that ' I am actively encouraged to be involved in improving the service I use, in a spirit of genuine partnership.' (HSCS 4.7) and ' I am supported to give regular feedback on how I experience my care and support and the organisation uses learning from this to improve.(HSCS 4.8)