Greymate Care Ltd

1. To protect people’s health and wellbeing, the provider should ensure that people’s personal plans are up-to-date, reflect their needs, wishes and preferences, and are reviewed at least once every six months. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: ‘My personal plan (sometimes referred to as a care plan) is right for me because it sets out how my needs will be met, as well as my wishes and choices’ (HSCS 1.15); and ‘My care and support meets my needs and is right for me’ (HSCS 1.19).

1. To support people’s safety and wellbeing, the provider should ensure that the practice of all care staff is observed regularly and recorded accurately. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: ‘I benefit from a culture of continuous improvement, with the organisation having robust and transparent quality assurance processes’ (HSCS 4.19).