Baillieston Care Home

1. To promote people’s health and wellbeing, the service should ensure: a) people’s nutritional needs are regularly monitored and audited b) reflect people’s personal choices and preferences c) reflect their personal plans and any specialised support required This also ensures care and support is consistent with the Health and Social Care Standards (HSCS) which state: 'To ensure people experiencing care can have confidence that their health and wellbeing is monitored carefully, there should be a clear and consistent approach to food and fluid monitoring to inform care plan development and review' and 'If I need help with eating and drinking, this is carried out in a dignified way and my personal preferences are respected' (HSCS 1.34).

1. To promote people's wellbeing and safety, the service should develop robust quality assurance systems. This includes, but is not limited to: a) regular audits of key areas such as medication, falls, meal time experiences and care planning b) staff observations of practice This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: ‘I benefit from a culture of continuous improvement, with the organisation having robust and transparent quality assurance processes.’ (HSCS 4.19)

1. To promote people’s wellbeing, the provider should improve the care home setting and it's approach to infection prevention and control. This includes, but is not limited to: a) replacing the ground floor corridor carpet b) updating the environmental improvement plan in line with the conditions of their registration b) submit a variation to ensure conditions of registration accurately reflect any changes detailed within the environmental improvement plan. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which states that: ‘I experience an environment that is well looked after with clean, tidy and well-maintained premises, furnishings and equipment.’ (HSCS 5.24)

2. The Care Provider should ensure mechanisms are in place in order to ensure individuals living in the care home can choose to regulate the temperature of their environment. This is to ensure care and support is consistent with Health and Social Care Standards (HSCS) which state that: 'My environment has plenty of natural light and fresh air, and the lighting, ventilation and heating can be adjusted to meet my needs and wishes.' (HSCS 5.19)

1. To promote people’s wellbeing, the service should improve the standard of personal planning to ensure this is outcome focused and informed by people's choices and wishes. To do this, they should ensure; a) staff record their involvement with people in a person-centred manner, to capture people's experiences and the outcomes achieved b) there are effective monitoring systems and clear support strategies in place to guide staff with regards to the whereabouts of individuals who are known to walk with purpose c) staff consistently implement all falls prevention measures outlined in individual care plans. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which states that: 'My personal plan (sometimes referred to as a care plan) is right for me because it sets out how my needs will be met, as well as my wishes and choices' (HSCS 1.15) and ‘I experience high quality care and support based on relevant evidence, guidance and best pr