Cardonald Care Home
Recorded Key Question grade range: 3–4 — Adequate View on Care Inspectorate
Key Question scores
Requirements & recommendations
1. The provider should further develop the service improvement plan (SIP) so that it functions as a dynamic and regularly updated tool. It should clearly reflect ongoing activity and be used to inform wider improvement strategies across the service. This will support a culture of continuous improvement and ensure that developments are planned, monitored, and evaluated effectively. This is to ensure care and support is consistent with the Health and Social Care Standards (HSCS) which state that "I benefit from a culture of continuous improvement, with the organisation having robust and transparent quality assurance processes". (HSCS 4.19).
1. To ensure that daily records are more meaningful and reflective of people’s daily experiences, the manager should improve the quality of recording by providing clearer guidance, regular monitoring, and constructive feedback to staff. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: "My needs, as agreed in my personal plan, are fully met, and my wishes and choices are respected". (HSCS 1.23)
1. By 23 November 2025, the provider must ensure people have opportunity to promote their wellbeing through meaningful activities and occupation informed by their choices and wishes. To do this, the provider must, at a minimum: a) ensure staff accurately record the activities people engage in daily b) ensure information is recorded in a way that details the level of people’s engagement in activities and the outcome achieved c) make use of this information to inform future activity planning d) offer a range of activities informed by peoples choices and wishes, which considers those who may benefit one-to-one support. This is to comply with Regulation 3 and 4(1)(a) of The Social Care and Social Work Improvement Scotland (Requirements for Care Services) Regulations 2011 (SSI 2011/210). This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which s1. By 23 November 2025, the provider must ensure people are safe and receive quality care and support that meets their needs. To do this, the provider must, at a minimum: a) Develop a service improvement plan that is informed through quality assurance activities and feedback from people. b) Ensure that systems of quality assurance and audits are consistently completed. c) Ensure detailed actions are addressed timeously through action plans. d) Include an evaluation of progress made. This is to comply with Regulation 3 and 4(1)(a) of the Social Care and Social Work Improvement Scotland (Requirements for Care Services) Regulations 2011 (SSI 2011/210). This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: ‘I benefit from a culture of continuous improvement, with the organisation having robust an1. By 23 November 2025, to ensure that people’s care and support needs are met effectively, the provider must ensure staffing arrangements are safe. To do this, the provider must, at a minimum: a) regularly assess and review people’s care and support needs b) demonstrate how the outcome of people’s assessments are used to inform staffing numbers and arrangements c) implement quality assurance systems to evaluate people’s care experiences and assess if staffing arrangements are effective in providing responsive, person-centred support. This is in order to comply with section 7(1)(a) of the Health and Care (Staffing) (Scotland) Act 2019. This is to ensure that care and support is consistent with the Health and Social Care Standard (HSCS) which state that: 'I am confident that people respond promptly, including when I ask for help.' (HSCS 3.17).
1. By 28 September 2025, the provider must ensure that people are safe and protected by being proactive in ensuring that systems and resources are in place to support good infection prevention and control by maintaining a clean environment. In order to do this, the provider must, at a minimum: a) ensure that staff are trained, understand and adhere to the contents of the Care Home Infection Prevention and Control Manual (CH IPCM) b) ensure the care home environment, furnishings, floor coverings and equipment are kept clean and tidy c) maintain accurate records of all regular and deep cleaning d) actions identified through Infection Prevention and Control and environmental audits capture all relevant areas for improvement and are addressed timeously. This is in order to comply with Regulations 3, and 4 (1) (a) and (d) of the Social Care and Social Work Improvement Scotland (Requirements for Care Services) Regulations 2011 (SSI 2011/210) and section 8(1)(a) of the Health a1. By 23 November 2025, the provider must ensure each service user has a personal plan in place which sets out how their health, welfare and safety needs are to be met. To do this the provider must, at a minimum, ensure that: a) a review of the care plan is carried out at least every six months, or if there is a significant change b) relevant risk assessments are completed and used to inform the personal plan c) where a service user needs a specific aspect of their health monitored, that supporting documents and charts are completed d) daily recording is meaningful and clearly sets out how people have spent their day in line with their choices and wishes e) communication with families, representatives, or health professionals is clearly recorded. This is to comply with Regulation 5(1) and (2) (Personal Plans) of the Social Care and Social Work Improvement Scotland (Requirements for Care Services) Regulations 2011 (SSI 2011/210). This is to ensur
1. To support people's wellbeing and ensure their dignity is maintained the service should review people's bathing, showering and grooming preferences to ensure they are being met inline with people's choices and wishes. These should be recorded in personal plans and outcomes recorded in daily notes. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which states that: ' My needs, as agreed in my personal plan, are fully met, and my wishes and choices are respected. (HSCS 1.23)