Cogent Healthcare

1. To support people’s wellbeing, the provider should ensure staff have access to training and best practice guidance specific to their role. This should include, but is not limited to, training on the health conditions experienced by individuals using the service. This it to ensure care and support is consistent with the Health and Social Care Standards (HSCS) which state: ‘I have confidence in people because they are trained, competent and skilled, are able to reflect on their practice and follow their professional and organisational codes’ (HSCS 3.13) and ‘I experience high quality care and support based on relevant evidence, guidance and best practice’ (HSCS 4.11).

1. To ensure information is reported to the Care Inspectorate timeously, the provider should submit notifications as required and in line with ‘Guidance on records you must keep and notifications you must make (adult care services)’. This is to ensure care and support is consistent with the Health and Social Care Standards (HSCS) which state: ‘I benefit from different organisations working together and sharing information about me promptly where appropriate, and I understand how my privacy and confidentiality are respected’ (HSCS 4.18).