My Homecare Glasgow

1. To support people's health and wellbeing the provider should ensure people receive responsive care and support. This should include but not be limited to: ensuring all staff receive training on how to assess situations that require assistance from other services, including the correct use of community alarms. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: "I am protected from harm because people are alert and respond to signs of significant deterioration in my health and wellbeing, that I may be unhappy or may be at risk of harm" (HSCS 3.21) and "I have confidence in people because they are trained, competent and skilled, are able to reflect on their practice and follow their professional and organisational codes." (HSCS 3.14).

1. To support positive outcomes for people's health and wellbeing the provider should ensure that quality assurance is continuous and effective. This should include, but not be limited to, reviewing and updating organisational policies to include statutory requirements in policies align with national guidance and Scottish legislation. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: "I experience high quality care and support based on relevant evidence, guidance and best practice." (HSCS 4.11)

1. To promote positive outcomes and ensure carers, friends and family members are involved, the provider should g ather feedback regularly and use this to drive service improvement. This will ensure their views are central to any changes implemented. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: "I am supported to give regular feedback on how I experience my care and support and the organisation uses learning from this to improve." (HSCS 4.8)

2. To support positive outcomes and ensure that people receive the right care and support for them, the provider should ensure both review documents and care plans, are person centred and provide comprehensive detail on people's changing needs. Review documents should be accessible on the digital system on completion. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: "My personal plan (sometimes referred to as a care plan) is right for me because it sets out how my needs will be met, as well as my wishes and choices." (HSCS 1.15)