NESS Support Service

1. To support continued quality assurance, the provider should ensure that an improvement plan is developed which is reviewed regularly and informed by self-evaluation. This should include, but is not limited to, submitting appropriate notifications to the Care Inspectorate and evidencing how feedback from people is used to drive service improvements. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which states that ‘I am supported to give regular feedback on how I experience my care and support and the organisation uses learning from this to improve’ (HSCS 4.8) and ‘I experience high quality care and support based on relevant evidence, guidance and best practice’ (HSCS 4.11).