Visiting Angels Renfrewshire and Inverclyde

1. To promote positive outcomes for people the provider should ensure that there are sufficient numbers of staff deployed with the right skills and knowledge to support people at all times. To do this, the provider should consider the needs of people using the service and demonstrate how the outcome of people’s assessments are used to inform staffing numbers and arrangements. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: ‘My needs are met by the right number of people’ (HSCS 3.15); and ‘I am confident people respond promptly, including when I ask for help’ (HSCS 3.17).

1. To ensure that people receive the right support at the right time, the provider should ensure; a) all care plans are clear with up-to-date, accurate information b) care plans are person-centred, guiding staff on how to meet people’s current care and support needs c) any changes should be clearly documented and communicated to staff d) regular reviews should be carried out and outcomes reflected clearly within the care plans. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: 'My personal plan (sometimes referred to as a care plan) is right for me because it sets out how my needs will be met, as well as my wishes and choices' (HSCS 1.15).