Forth Valley Homecare Services (Scotia Care Ltd).

1. The service should ensure that staffing is arranged, so that people are familiar with their support staff who provide support at the right time, to have the greatest impact on providing safe and high-quality services that result in the best outcomes for people. This is to ensure that care and support is consistent with the Health and Social Care standards (HSCS) which state that: “My needs are met by the right number of people”(HSCS 3.15) and "My care and support is consistent and stable because people work together well." (3.19).

1. So that people can have confidence in the organisation providing their care and support, the service should ensure that robust and effective quality assurance processes are in place. This should include, but is not limited to: (a) The development of an improvement plan that is reflective of improvements identified through audit work. (b) To ensure that actions for improvement within the plan are clear, have ownership, are time specific, and are reviewed regularly to determine progress. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which states that: "I use a service and organisation that are well led and managed". (HSCS 4.23)

2. The service should make sure that people are kept safe and benefit from organisations working together, by: 1) Reporting notifiable events to the relevant organisations, following guidance and timescales. 2) Follow up of any reported concerns with the appropriate authority to ensure the care and support provided is current. This is to ensure that care and support is consistent with Health and Social Care Standards (HSCS) which state that: 'I benefit from different organisations working together and sharing information about me promptly where appropriate.' (HSCS 4.18)