ChrystalKay Healthcare Ltd

1. To support people to consistently experience safe and effective care and support, the provider should ensure people have access to their most recent care plans, records and risk assessments, including medication and moving and handling information, in their own homes. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: 'I experience high quality care and support because people have the necessary information and resources' (HSCS 4.27).

1. To improve people's experience of consistent care and support, the provider should ensure care plans contain step-by-step guidance for staff to follow, detailing people's preferences and choices for all support provided. This should include, but is not limited to, people's medication and daily routine care plans. The provider should also review their electronic care planning system to ensure information is easily accessible. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: 'I experience high quality care and support because people have the necessary information and resources (HSCS 4.27).