Home Care (Scotland) Housing Support
Recorded Key Question grade range: 3–4 — Adequate View on Care Inspectorate
Key Question scores
Requirements & recommendations
1. By the 12 June 2026, to support positive outcomes for people, the provider must ensure people’s care plans reflect their health, safety, and wellbeing needs. To achieve this, the provider must ensure, as a minimum but is not limited to: a) that each person has an up to date and accurate detailed personal plan and appropriate risk assessments; b) people’s plan of care is person centred, and outcome focused; c) where a person’s care needs or risk level changes, such as a change in their health or mobility, all care plans are updated accordingly, to ensure they are always up to date; d) service users, other relevant people and professionals are fully involved in the care planning process; e) that twice yearly care reviews are undertaken and take account of people's views, experiences and outcome and the views of staff and relatives involved in their care and support; and f) ensure there are regular audits undertaken of people’s plans and risk assessments,
1. To ensure that people receive the correct medication, at the right time, by trained and competent staff, the service should ensure: a) effective quality assurance systems are maintained; b) this includes the use and recording of all medicines including medicine patches and topical medications; c) there is on-going assessment of staff competence and skills in relation to the above medication administration; and d) where there are indications of poor practice, this is recognised and prompt action is taken to address this. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which states that: 'Any treatment or intervention that I experience is safe and effective.' (HSCS 1.24); and ‘I have confidence in people because they are trained, competent and skilled, are able to reflect on their practice and follow their profess1. To ensure staffing arrangements support positive outcomes for people, the service should ensure: a) staffing arrangements for the service are determined by a process of continuous assessment to reflect people’s changing needs and continuity of care; and b) staff are able to contribute to how scheduling arrangements are planned, taking account of geography and considerations of compatibility. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which states that: ‘My care and support meets my needs and is right for me.’ (HSCS 1.19); and 'My needs are met by the right number of people.' (HSCS 3.15).