Thorney Croft
Recorded Key Question grade range: 4–5 — Good View on Care Inspectorate
Key Question scores
Requirements & recommendations
1. To ensure staff have the necessary skills and knowledge to deliver safe and effective care, the provider should ensure induction documentation is fully completed and reflects observed competencies. This is to ensure care and support is consistent with Health and Social Care Standard 3.14: “I have confidence in people because they are trained, competent and skilled, are able to reflect on their practice and follow their professional and organisational codes.”
2. The provider should strengthen the interview process by introducing a scoring system and ensuring interview panel members are suitably trained. This will support fairness and confidence in recruitment decisions. This is to ensure care and support is consistent with Health and Social Care Standard 4.23: “I use a service and organisation that are well led and managed.”
1. To support better conversations and outcome-focused recording, the provider should ensure review minutes are consistently recorded and include outcomes for people. This is to ensure care and support is consistent with Health and Social Care Standard 1.15: “My personal plan (sometimes referred to as a care plan) is right for me because it sets out how my needs will be met, as well as my wishes and choices.”