Care Partners Health Care

1. To promote positive outcomes for people who are using the service, the provider should ensure that staff have the right knowledge and skills to meet their needs. This should include service user needs led training and or development opportunities.

This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: ‘I have confidence in people because they are trained, competent and skilled, are able to reflect on their practice and follow their professional and organisational codes’ (HSCS 3.14).

1. To promote safe practice that meets people’s health safety and wellbeing needs, and follows best practice guidance, the service must ensure that post fall incident records provide a clear record of any decision not to pursue medical advice or support.

This is in order to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that:

'I experience high quality care and support based on relevant evidence, guidance and best practice' (HSCS 4.11) and 'I am assessed by a qualified person, who involves other people and professionals as required' (HSCS 1.13).

1. People and their representatives should be included in care planning and reviews. The service should provide support where necessary to ensure people can contribute in a way that is meaningful to them.

This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: 'I am fully involved in developing and reviewing my personal plan, which is always available to me' (HSCS 2.17).