Parklands Care Home

1. The service should ensure that staffing is arranged, so that the right people with the right skills are in place at the right time, to have the greatest impact on providing safe and high-quality services that result in the best outcomes for people. This should include, but is not limited to, a full review of peoples dependency assessment throughout the day and night. This is ensure care and support is consistent with the Health and Social Care Standards (HSCS) which state that: "My care and support is consistent and stable because people work together well." (3.19).

1. The service should ensure that peoples' personal plans are up-to-date and clearly capture the current level of support they require. This is not limited to but should include: a) Initial and on going assessment of all areas of risk and implementation of a risk reduction plan when appropriate. b) Continued review and updating of plans to ensure that they reflect people's needs and wishes and how these are to be met. c) Organisation and appropriate filing of all paper based information and assessments held for people. d) Quality auditing of peoples full care plan including all information wherever stored. This is to ensure care and support is consistent with the Health and Social Care Standard that states that: "My personal plan (sometimes referred to as a care plan) is right for me because it sets out how my needs will be met, as well as my wishes and choices" (HSCS 1.15) and "I am fully involved in