CareStaff at home

1. In order to ensure that people have confidence in the staff who provide their care and support, the manager should: a) continue to identify key staff and aim to provide a consistent group of staff to people who know their needs b) continually review how the consistency of staff could be further improved c) inform people of who is coming to support them. This is to ensure care and support is consistent with the Health and Social Care Standards (HSCS) which state that: ‘I can build a trusting relationship with the person supporting and caring for me in a way that we both feel comfortable with’ (HSCS 3.8); 'I know who provides my care and support on a day to day basis and what they are expected to do. If possible, I can have a say on who provides my care and support' (HSCS 3.11); and 'I am supported and cared for by people I know so that I experience consistency and continuity' (HSCS 4.16). a) review the use of the service’s quality assurance systems to ensure that these are used as intended and reflect improvements made within the service b) submit relevant Care Inspectorate notifications and updates c) review and update policies with relevant details d) seek and collate regular feedback from people who use and work within the service to inform the improvement plan e) develop a self-evaluation, which demonstrates what the service does well and what they could do better f) review SSSC and service registration records to ensure these are accurate and kept up-to-date. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: ‘I benefit from a1. In order to ensure that people have personal plans and care records that contain all relevant and up-to-date information, the manager should ensure that: a) person-centred and consistent details are recorded for each person being supported b) appropriate information regarding people’s future care planning and legal powers such as Power of Attorney or Guardianship is reflected c) people are involved in six monthly reviews of their care and this is reflected in their personal plan d) daily notes are routinely reviewed and quality assured e) people are able to access their personal plan and information related to their care and support. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: ‘My personal plan (sometimes referred to as a care plan) is right for me because it sets out how my needs will be met, as well as my wishes and choices’ (HSCS 1.15);