Newcross Healthcare Scotland Care at Home
Recorded Key Question grade range: 3 — Adequate View on Care Inspectorate
Key Question scores
Requirements & recommendations
1. To promote a culture of continuous improvement the provider should ensure that all incidents are clearly recorded, reviewed and notified to relevant bodies, in line with relevant guidance. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which states: 'I benefit from a culture of continuous improvement, with the organisation having robust and transparent quality assurance processes’ (HSCS 4.19) and ‘I use a service and organisation that are well led and managed’ (HSCS 4.23).
1. By 30 June 2025, the provider must ensure that people receive the right care and support to keep well, including when their needs change. To do this, the provider must, at a minimum ensure: a) that personal plans contain sufficient detail about health and wellbeing needs, how to respond to any changes and that relevant records are kept b) any changes to people’s needs are correctly recorded, documented and, where appropriate they are followed up. This is to comply with Regulation 4(1)(a) and 4(2) of The Social Care and Social Work Improvement Scotland (Requirements for Care Services) Regulations 2011 (SSI 2011/210). This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: ‘My care and support meets my needs and is right for me’ (HSCS 1.19) and ‘I am protected from harm because people are alert and respond to signs of significant deterioration in my health and wellbeing, that I may b2. By 30 June 2025, the provider must ensure that people receive the right care and support, including where choices and movement may be restricted. To do this, the provider must, at a minimum ensure: a) that any restrictions are safe and necessary b) that any decisions around restrictive practices and physical interventions take account of current legislation, national guidance and are regularly reviewed c) that a multi-disciplinary approach determines when restrictive practices and physical interventions can be used and decisions are mutually agreed by relevant parties, including agreement of the person, their legal representative(s), family, social work or other agencies as appropriate d) there is sufficient detail in their person plan so that they receive the right care and support e) all incidents are clearly recorded, reviewed and notified to relevant bodies. This is to comply with Regulation 4(1)(a), Regulation 4(1)(c) of The Social Care and Social Work Improvem
1. To promote positive outcomes for people, the provider should develop their service improvement plan. This should include, but not be limited to, their own self evaluation of the service and the views of people and their families who use the service. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: ‘I am actively encouraged to be involved in improve the service I use, in a spirit of genuine partnership.’ (HSCS 4.7); and ‘I benefit from a culture of continuous improvement, with the organisation having robust and transparent quality assurance processes.’ (HSCS 4.19).
1. The provider should continue to develop opportunities for staff to meet regularly to support communication, promote effective team working and to ensure that staff benefit from a culture of continuous improvement. The provider should also ensure that effective records of team meetings are made to ensure that everyone is kept up-to-date and aware of what has been discussed and agreed. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that; ‘I have confidence in people because they are trained, competent and skilled, are able to reflect on their practice and follow their professional and organisational codes’ (HSCS 3.14), ‘ My care and support is consistent and stable because people work together well’ (HSCS 3.19) and ‘I use a service and organisation that are well led and managed’ (HSCS 4.23).