Daldorch House Adult Service

1. To support consistently good outcomes for people through effective service self-evaluation and evidence based service development planning, the provider should improve the format and content of their service development plans. This should include, but not be limited to, clearly defining the desired outcomes of changes or improvement ideas, and defining how improvement will be measured. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which states that: 'I benefit from a culture of continuous improvement, with the organisation having robust and transparent quality assurance processes' (HSCS 4.19).

1. To support a consistently high quality of the service the provider should ensure that the continuing assessment, planning and evaluation of staffing is transparent, evidence-based and focussed on achieving good outcomes for people. This should include, but not limited to, taking into account: - feedback from service users, family and staff - quality assurance outcomes and clinical governance - staff wellbeing - individual needs, abilities, characteristics and circumstances. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which states that: ‘My needs are met by the right number of people' (HSCS 3.15). This is to ensure the management of staffing is consistent with Scottish Government document, Health and Care (Staffing) (Scotland) Act 2019: statutory guidance.

1. To ensure that effective and dynamic care plans drive consistently good personal outcomes for people, the provider should ensure that care plans, regular reviews and daily documentation are focussed on clearly defined, measurable, personal outcomes, with regular evaluations that reflect the impact of planned actions on people's experiences. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: "My personal plan (sometimes referred to as a care plan) is right for me because it sets out how my needs will be met, as well as my wishes and choices." (HSCS 1.15)