All Care Services Ltd: Homecare and Housing Support Service

1. To ensure that people are supported to understand the standards they should expect from their care and support and encouraged to be involved in evaluating the quality of the service they receive the provider should ensure people's views are sought and recorded as part of the six month review process. This is to ensure that care and support is consistent with the Health and Social Care Standards which state that 'I am fully involved in assessing my emotional, psychological, social and physical needs at an early stage, regularly and when my needs change.' (HSCS 1.12).

2. To support positive outcomes for people, the provider should ensure that people and their representatives are actively involved in shaping and driving ongoing improvements within their service, and the way their service is delivered to them. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which states that: ‘I am actively encouraged to be involved in improving the service I use, in a spirit of genuine partnership’ (HSCS 4.7).

1. To support people's safety and wellbeing the provider should ensure that adult protection concerns are properly managed. To do this, the provider should:

1. Ensure that staff and management recognise potential harm and understand their duty to report this under the Adult Support and Protection Act (Scotland) 2007.

2. Ensure that notifications are made to the Care Inspectorate in accordance with Care Inspectorate guidance 'Adult care services: Guidance on records you must keep and notifications you must make.' (March 2025). This is to ensure care and support is consistent with the Health and Social Care Standards which state: 3.20 'I am protected from harm, neglect, abuse, bullying and exploitation by people who have a clear understanding of their responsibilities.' and 3.21 'I am protected from harm because people are alert and respond to signs of significant deterioration in my health and wellbeing, that I may be un

1. To promote good standards of practice, the provider should ensure that people can be confident that staff have been recruited safely. This should include, but not be limited to, following safer recruitment guidance, e nsuring that staff do not commence employment until all pre-employment checks, including appropriate references, are completed. The service should also record recruitment decisions, including completion of individualised risk assessments where appropriate. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: 'I am confident that people who support and care for me have been appropriately and safely recruited' (HSCS 4.24).

1. To improve the quality of information for staff, the provider should ensure that personal plans and risk assessments are individualised and reviewed on a six-monthly basis or more frequently as people's needs change. This should include, but not be limited to, details on what support is required and how to offer this, respecting people's preferences and wishes. Risk assessments should encompass all risks that are present for people and contain details of how to support, minimise, and manage areas of risk. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: 'My personal plan (sometimes referred to as a care plan) is right for me because it sets out how my needs will be met, as well as my wishes and choices' (HSCS 3.07).