Balmoral Health and Social Care East Dunbarton
Recorded Key Question grade range: 4–5 — Good View on Care Inspectorate
Key Question scores
Requirements & recommendations
1. The service should ensure staff supervision is consistent in promoting reflective practice. Furthermore, concerns raised by staff during supervision should be responded with clear recording and actions. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: 'I have confidence in people because they are trained, competent and skilled, are able to reflect on their practice, and follow their professional and organisational codes' (HSCS 3.14).1. In order to demonstrate that people's care plans are being effectively reviewed, the service should incorporate outcome-specific commentary into each outcome to better reflect individual progress and support needs. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: ‘My personal plan (sometimes referred to as a care plan) is right for me because it sets out how my needs will be met, as well as my wishes and choices’ (HSCS 1.15).
1. By 1 August 2025, the provider must support people’s health and wellbeing by ensuring a personal plan is in place that reflects people’s outcomes and wishes. To do this, the provider must at a minimum ensure: (a) Personal plans set out how people’s health, welfare and safety needs are to be met. (b) Personal plans are subject to regular evaluation and audit to monitor quality and effectiveness. This is to comply with Regulation 5 of The Social Care and Social Work Improvement Scotland (Requirements for Care Services) Regulations 2011 (SSI 2011/210). This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: 'My personal plan (sometimes referred to a care plan) is right for me because it sets out how my needs will be met, as well as my wishes and choices' (HSCS 1.15).
1. The provider should ensure that people's health, welfare and safety is supported by the effective delivery of visit schedules. To do this, the provider must at a minimum: a) Plan visit schedules in advance and review these regularly to ensure they reflect people's care and support needs. b) Any changes to agreed schedules are to be communicated with people receiving care or their representative. This is to ensure that care and support is consistent with Health and Social Care Standards (HSCS) which state that: ‘ Any treatment or intervention that I experience is safe and effective' (HSCS 1.24).