Gowrie House Care Home
Recorded Key Question grade range: 4–5 — Good View on Care Inspectorate
Key Question scores
Requirements & recommendations
1. By 10 October 2025, the provider must, ensure that individuals' personal plans clearly set out how their health, welfare and safety needs are to be managed and met. In order to do this, the provider must ensure: a) accurate recording of key information including how a person is to be supported with moving and handling, all care documentation is kept up to date and used to evaluate and amend people's care and dependency needs. b) service users experience a service with well trained staff. In particular, you must ensure that staff receive training in relation to moving and assisting people and any other relevant training, where it is appropriate to the role performed by the staff member, to meet the assessed care and support needs of service users. c) regular monitoring to demonstrate how the training received is being implemented in practice, taking into account current best practice guidance. This is in order to comply with regulation 4(1)(a) of The Social2. By 10 October 2025, the provider must ensure that safe practice in relation to the management of medication is in place. To do this, you must, at a minimum: a) ensure that medication is managed in line with the policy of the service and accurate records of medication are kept. b) ensure that there is effective oversight of medication management. This is in order to comply with regulation 4(1)(a) of The Social Care and Social Work Improvement Scotland (Requirements for Care Services) Regulations 2011 (SSI 2011/210). This is to ensure care and support is consistent with the Health and Social Care Standards which state that: 'Any treatment or intervention that I experience is safe and effective.' (HSCS 1.24)
1. In order to ensure residents' experience safekeeping of their personal belongings, the service should: a) Ensure inventories of personal belongings are subject to review when new items are provided. b) Ensure there is an effective laundry system to prevent, as much as possibly practical, the loss or damage of residents' personal belongings. This is to ensure care and support is consistent with the Health and Social Care Standard (HSCS), which states that: 'I benefit from a culture of continuous improvement, with the organisation having robust and transparent quality assurance processes' (HSCS 4.19).
1. The provider should ensure that audit processes include self evaluation and are effective in identifying areas for improvement. This should include evaluating the impact of audits and gathering feedback from all interested parties. Where areas for improvement are identified, they should contribute to a development/improvement plan for the service. This is to ensure that care and support is consistent with Health and Social Care Standards (HSCS) which state that: 'I benefit from a culture of continuous improvement, with the organisation having robust and transparent quality assurance processes.' (HSCS 4.19)
1. Management should ensure ongoing competency checks are carried out to evaluate the impact of training and support consistent staff practice and identify ongoing learning and development needs are assessed, reviewed, and addressed. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which states that: "I have confidence in people because they are trained, competent and skilled, are able to reflect on their practice and follow their professional and organisational codes" (HSCS 3.14).
1. To promote responsive care and ensure that people have the right care at the right time, the service provider should ensure that: a) s upport plans offer clear direction and up to date guidance to guide and support staff deliver timely care and support and, b) audit tools and processes match the records being audited. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: 'My personal plan (sometimes referred to as a care plan) is right for me because it sets out how my needs will be met, as well as my wishes and choices' (HSCS 1.15) .