Craigielea Care Home

1. To ensure that people receive support from staff who are aware of their needs the provider should consider staff continuity within different units. This is to ensure that care and support is consistent with Health and Social Care Standards (HSCS) which state that: 'I can build a trusting relationship with the person supporting and caring for me in a way that we both feel comfortable with' (HSCS 3.8).

1. Managers and senior staff should develop a plan where all staff receive observation of practice. Areas to be observed should include, but are not limited to: provision of personal care, nutrition and how to prevent choking hazards skin and pressure care treatments. The observation should be recorded and can be discussed at the time, as well as being revisited at the next supervision session. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: 'I have confidence in people because they are trained, competent and skilled, are able to reflect on their practice and follow their professional and organisational codes' (HSCS 3.14).

1. The provider should implement improvements that would ensure staff can experience rest breaks in a comfortable and well maintained area to be made to the staffing area. This should include consultation with staff This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: 'If I have a carer, their needs are assessed and support provided' (HSCS 4.26).

1. The manager should ensure that people are supported in accordance with their current needs. In order to achieve this the provider should: Ensure that all statutory reviews of personal plans are stored in one accessible area where all staff are able to access them easily. Ensure that they available for people and their families to view if they so wish. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: 'I experience high quality care and support because people have the necessary information and resources' (HSCS 4.27).