Almond View Care Home

1. The manager should ensure that all staff adhere to the service policy and procedure when recording observations and monitoring of people in the post fall period. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: "Any treatment or intervention that I experience is safe and effective" (HSCS 1.24).

2. To support people’s wellbeing and ensure they experience interventions that are safe and effective if receiving as required medicines, medication administration records charts should include the outcome and whether the medication was effective. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: "Any treatment or intervention that I experience is safe and effective" (HSCS 1.24).

1. The manager should ensure that all personal plans, health and risk assessments are audited, up to date and accurate. This will ensure any electronic support planning being implemented reflects currents needs and preferences of people using the service. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: ‘I benefit from a culture of continuous improvement, with the organisation having robust and transparent quality assurance processes’ (HSCS 4.19) and ‘My personal plan (sometimes referred to as a care plan) is right for me because it sets out how my needs will be met, as well as my wishes and choices’ (HSCS 1.15)

1. To ensure people continue to be included, the manager should combine the processes of monitoring the practice of staff and supervision. This would enable some supervision to be based on observations of competency and afford people using the service the opportunity to give their opinion about the support they receive from staff. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state: "I am supported to give regular feedback on how I experience my care and support, and the organisation uses learning from this to improve" (HSCS 4.8).

1. The manager should ensure that all staff adhere to the service policy and procedure when recording observations and monitoring of people in the post fall period.