Leonard Cheshire City Park

1. To ensure people's wellbeing and safety, the provider should evidence due diligence when recruiting staff. This should include, but is not limited to, ensuring that there are sufficient checks on references to confirm legitimacy. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: 'I am confident that people who support and care for me have been appropriately and safely recruited' (HSCS 4.24).

1. To support people's health and wellbeing, the service should undertake a full review of people’s personal plans and update information held within plans to ensure it is consistent with the care required and provided. Reviews should be repeated every six months and when needs change. The provider should ensure that people and their representatives are meaningfully involved in developing and reviewing their personal plans, and that they have access to review documentation in a format that is meaningful to them. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: 'My personal plan is right for me because it sets out how my needs are to be met, as well as my wishes and choices' (HSCS 1.15); and 'I am fully involved in developing and reviewing my personal plan, which is always available to me’ (HSCS 2.17).