Argyll and Bute Women's Aid SCIO

1. To ensure that people using the service understand what supports are available, the provider should review ways in which information is shared and understood. This will help to clarify expectations of what the service can deliver. This is to ensure that care and support is consistent with Health and Social Care Standards which state, 'My care and support meets my needs and is right for me' (1.19) and 'I receive and understand information and advice in a format or language that is right for me'(2.9).

2. To ensure that provision for women and children is optimised, the provider should further develop active links with local community projects. This will enhance social connections and encourage engagement in meaningful activities, to promote a positive impact on people's health and wellbeing. This is to ensure that care and support is consistent with Health and Social Care Standards which state, 'I can maintain and develop my interests, activities and what matters to me in the way that I like' (2.22) and 'I know how different organisations can support my health and wellbeing and I am helped to contact them if I wish' (2.26).