Millport Care Centre

1. To support people’s independence and wellbeing, the provider should continue to progress environmental improvement work at an appropriate pace. This should include, but is not limited to: - the refurbishment of the upstairs lounge - the completion of outdoor areas such as the decking area. In particular, the use of the downstairs lounge should be reviewed to reduce disruption and improve functionality. We suggested that the provider explore reducing the use of one of the lounge’s access doors to prevent it being used as a thoroughfare, which would support a calmer environment and allow for more flexible use of the space. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS), which state: “I experience an environment that is well looked after with clean, tidy and well-maintained premises, furnishings and equipment” (HSCS 5.22), sp