Wheatley Care Fife Supported Living Service

1. To ensure people experiencing support are fully protected from financial harm the provider should ensure that organisation policy and procedure are consistently adhered to. Where expected procedure has not been followed, records should clearly demonstrate the actions taken to support improvement. This is to remain consistent with the Health and Social Care Standards (HSCS) which state that: “I am safeguarded from harm, neglect, abuse, bullying and exploitation.” (HSCS 2.2); and “I use a service and organisation that are well led.” (HSCS 4.23).

2. To ensure people experiencing support are fully protected from harm, the provider must ensure that all staff have a comprehensive and up to date understanding of local procedures and the legal requirements for escalating and reporting of concerns. This is to remain consistent with the Health and Social Care Standards (HSCS) which state that: “I am safeguarded from harm, neglect, abuse, bullying and exploitation.” (HSCS 2.2); and “I use a service and organisation that are well led.” (HSCS 4.23).

1. To make sure people experience an enabling support service which works to maximise autonomy and consistently upholds least restrictive practice, the provider should; a. address written and verbal legacy language which is not in keeping with an enabling and positive risk-taking culture. b. clearly evidence a positive risk management culture where any restrictions are agreed within a legal framework and where records consistently evidence a least restrictive and enabling approach. This is to remain consistent with the Health and Social Care Standards (HSCS) which state that: "My personal plan (sometimes referred to as a care plan) is right for me because it sets out how my needs will be met, as well as my wishes and choices" (HSCS 1.15) and; "If my independence, control and choice are restricted, this complies with relevant legislation and any restrictions are justified, kept to a minimum and carried out sensitively." (HSCS 1.3)