Waverley Care Home

1. To ensure residents receive high-quality, person-centred care, providers should:

1. Train staff in meaningful engagement to build confidence and skills for connecting beyond routine tasks.

2. Provide daily activities that are varied, stimulating, and tailored to residents’ interests, preferences, and abilities.

3. Design activities to support: a. Social connection b. Creativity c. Physical well-being d. Lifelong learning

4. Include indoor and outdoor options to ensure accessibility and variety.

5. Support staff to actively encourage participation and make activities a core part of each resident’s care experience. This is in order to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state: ‘I experience high quality care and support because pe1. The provider should enhance its approach to gathering and using feedback from residents, relatives, and staff to inform and improve care delivery. This process should be inclusive, accessible, and ongoing ensuring that everyone’s voice contributes to the home's development. To support this, providers should:

1. Hold regular meetings with residents, families, and staff

2. Offer satisfaction surveys and/or suggestion boxes

3. Include all stakeholders, supporting those with communication needs

4. Review feedback regularly and identify key themes

5. Turn feedback into clear actions / improvements with appropriate timeframes for follow up

6. Share updates of improvements made with relevant stakeholders

7. Review outcomes of improvements made and what impact these have had. This is in order to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state: ‘I am