Garden View

1. To ensure people experience high quality, safe and consistent care, the provider should strengthen its approach to assessing and assuring staff competence. This should include: Implementing a structured programme of competency checks that covers all key areas of care practice, not limited to medication administration. Ensuring competency assessments are clearly recorded, regularly reviewed, and meaningfully linked to training, supervision, and ongoing professional development. Using competency findings to support reflective practice and continuous improvement across the staff team. This is to ensure care and support is consistent with the Health and Social Care Standards (HSCS), which state: “I have confidence in people because they are trained, competent and skilled, are able to reflect on their practice and follow their professional and organisational codes.” (HSCS 3.14)